Terms of service

Welcome to Lilly & Willow Skincare. These Terms of Service ("Terms") govern your use of our website lillyandwillowskin.com and any purchases made through it. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

Lilly & Willow Skincare is operated by Glamour Hut PTY LTD, based in Nowra, NSW, Australia.

ABN: [80 662 459 958] Contact: [Hmorley11@hotmail.com]

2. Eligibility

By using our website, you confirm that you are at least 16 years of age, or are using the site under the supervision of a parent or guardian.

3. Products and Pricing

We make every effort to display our products and their colours, descriptions, and pricing as accurately as possible. However, we do not guarantee that your device's display will accurately reflect the actual product.
All prices are listed in Australian Dollars (AUD) and are inclusive of GST, unless otherwise stated.
We reserve the right to change prices, product descriptions, and availability at any time without notice.
We reserve the right to limit quantities of any product, refuse service, or cancel orders at our discretion, including in cases of suspected fraud or error in pricing/description.

4. Orders and Payment

By placing an order, you are making an offer to purchase the product(s), which we may accept or decline.
Payment must be received in full before an order is processed and shipped.
We accept payments via the methods listed at checkout, processed securely through our payment provider.
You are responsible for ensuring all order and delivery details provided at checkout are accurate.

5. Shipping and Delivery

Shipping timeframes, costs, and delivery details are set out in our [Shipping Policy]. Please refer to that policy for full information.

6. Returns and Refunds

Our approach to returns and refunds, including your rights under the Australian Consumer Law, is set out in our [Returns & Refund Policy]. Nothing in these Terms limits your rights under the Australian Consumer Law.

7. Intellectual Property

All content on this website, including text, images, logos, product names, and graphics, is the property of Lilly & Willow Skincare or its licensors and is protected by Australian and international copyright and trademark laws. You may not reproduce, distribute, or use any content from this website without our prior written consent.

8. Acceptable Use

When using our website, you agree not to:

Use the site for any unlawful purpose
Attempt to gain unauthorised access to our systems or data
Post or transmit any harmful, offensive, or misleading content
Interfere with the proper functioning of the website
Use automated systems (e.g. bots or scrapers) to access the website without our consent.

9. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services (including payment processors, analytics, and marketing platforms) that are not owned or controlled by us. We are not responsible for the content, privacy practices, or terms of any third-party sites or services.

10. Limitation of Liability

To the maximum extent permitted by law, Lilly & Willow Skincare will not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or products, except where such liability cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law.

11. Product Use and Advice

Our products are intended for general skincare use. Information provided on our website is general in nature and is not a substitute for professional medical or dermatological advice. If you have sensitive skin, allergies, or a medical condition, we recommend patch-testing products and/or consulting a healthcare professional before use.

12. Website Availability

We aim to keep our website accessible at all times but do not guarantee uninterrupted access. We may suspend or restrict access to the website for maintenance, updates, or reasons beyond our control.

13. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

Lilly & Willow Skincare [Suite 101 / 45-53 Kinghorne Street, Nowra NSW 2541] Email: [Hmorley111@hotmail.com] Phone: [0439 103 791]